Front Desk Supervisor
Join the AIRE experience!
We usually respond within three days
The role:
As Front Desk Supervisor, your main responsibility will be to support the Front Desk Manager by coordinating all the reception activities and helping to supervise and assist the team. The successful candidate will be an energetic team player who has a passion for engaging and assisting high-end clientele.
Key responsibilities:
Client experience
- Ensure a suitable environment aligned with AIRE's guidelines.
- Monitor team compliance and resolve client experience issues.
- Propose and implement experience improvements.
- Support clients during check-in, check-out, and provide feedback to management.
- Inform clients about upgrades, services, and treatments, and assign wristbands accordingly.
Management
- Support VIP and group bookings, ensuring smooth shifts.
- Coordinate with the Contact Centre.
- Oversee daily briefings, inventory, and sales.
- Prepare reports on incidents, improvements, and events for management.
People Management
- Assist the manager in recruitment, training, and team development.
- Offer feedback and suggest training for performance improvement.
- Promote a positive, collaborative team environment.
- Help plan and supervise daily tasks and coordinate employee rotations.
Requirements
- 2 years of previous experience within the Hospitality or Wellness sector
- 1 year of previous experience in team management
- Previous experience in Front Desk is desired
- You are fluent in English. Fluency in Catalan is a big plus
- You are customer-oriented and enjoy communicating with people
- You are multitasking
- You are flexible and able to work late shifts and holidays
What we offer
- Permanent contract
- AIRE gift experience on your birthday
- 30% off in all our experiences
- Be part of an engaged, hard-work, and united team.
- Department
- Front Desk
- Role
- Front Desk Supervisor
- Locations
- AIRE Ancient Baths Barcelona
- Employment Type
- Full-time (37 hours, working 5 days over 7 inclusive of weekends)
AIRE Ancient Baths Barcelona
Benefits
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Be a part of a professional team, which strives for leadership in the wellness industry
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Take part in a company which offers a brand new concept, valued by the global public
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Grow internally and make your abilities achieve a new standard in order to build a successful career.
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Be at the core of a humane and multicultural team
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Enjoy employer’s discount in every AIRE centre.
Live AIRE
The inside world of AIRE conveys an exceptional experience, focused on people. Team-work is one of the main pillars of our company culture.
Our locations are based on historical buildings, all of them exquisitely decorated and emblematically placed according to every city we now belong to.
AIRE is characterized by its business model. Through this entire journey, we have fostered our specific know-how as a company. We have curated our own work methodology, which prompts an individual enrichment for the whole team; in a way that feels both mutual and bilateral.
About AIRE Ancient Baths
Front Desk Supervisor
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