About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 9 established centers: Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened,  and Toronto 2025 facility.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Tribeca Location:

In the bustle and fast-paced rhythm of downtown, right at the heart  of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with
water at different temperatures that will transport you to the ancient times of the Roman, Greek, and Ottoman traditions.

The Role:

As the Links Supervisor, you will transition into a leadership position,entrusted with upholding and enhancing the impeccable standards of cleanliness and organization that define AIRE. This role presents a unique chance to lead by example, embodying AIRE's values while nurturing the well-being of both our valued clients and fellow team
members.

Key Responsibilities:

Customer Experience

• Oversee and ensure a suitable environment and atmosphere for the development of treatments, following AIRE guidelines and style book, ensuring all team members are properly trained.
• Guarantee the compliance of protocols and standards of the Links team.
• Responsible for detecting and addressing any issues or situations that could affect AIRE customers' experience, and scale them to the Links Manager.
• Ensure together with the Links Manager the correct implementation of new company protocols, experiences and/or processes.

Management

• Ensure that the daily briefing is carried out by the Links team, along with the rest of the operational departments, indicating the relevant aspects of the day: VIP customers, maintenance incidents that affect the operation, groups, etc.
• Assist the manager with the inventory of the different products in the department.
• Perform, on a daily and weekly basis, the report of incidents, improvements, and facts of interest and report it to the Links Manager.

People Management

• Assist the Links Manager in hiring, training, and developing the team in charge if needed.
• Provide continuous individual feedback to the team members in regards their performance and behaviors. They propose training and other measures for their development and improvement to the Links Manager.
• Enforcing and executing work dynamics in the team in charge, which promotes teamwork and respect and continuous improvement of AIRE standards.
• Supervise the work of the Links team
• Perform other additional duties and responsibilities upon the request of your Manager or Manager on Duty (MOD).

Who You Are:

• Have a minimum of (2) years’ experience in a luxury spa setting; preferred.
• Have at least (2) years of management experience; required.
• Possess excellent verbal and written communication skills.
• Demonstrate an exceptional customer service mentality.
• Be enthusiastic, adaptive personality and possess a high level of attention to detail/aesthetic.
• Be able to prioritize, organize, and make appropriate judgment calls in a fast-paced environment.
• Have the ability to stand for prolonged periods of time, bend and lift up to (20) pounds.
• Be exposed to noise, wet and humid conditions, fumes, odors, chemical, mechanical, and electrical hazards.
• Must be flexible with their schedule. *Weekend and holiday hours will be required.
• Bilingual (English and Spanish) is a plus.

Why You Should Join Us:

• Pay: $24/hour + tips 
• United Healthcare Insurance: medical (major), dental, and vision.
• Sick days (5).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee AIRE Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Team spirit is our greatest asset! 💪 We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.