The Role

As Operations Manager, you will play a key leadership role in ensuring the day-to-day excellence of one of AIRE’s locations. You will oversee operations, drive performance across teams, and safeguard the quality of the guest experience, acting as a trusted partner to the Site Director and a cultural ambassador of AIRE.

Your mission is to translate AIRE’s standards, values, and philosophy into consistent operational execution, people leadership, and unforgettable guest experiences.

Key Responsibilities

Operations & Compliance

• Ensure the smooth and efficient execution of daily operations across all departments.

• Implement, monitor, and continuously improve brand policies, procedures, and service protocols.

• Track operational KPIs and reports, enabling agile, data-driven decision-making.

• Oversee inventory control, procurement processes, and supplier coordination.

• Guarantee compliance with health & safety, legal, and regulatory requirements.

• Maintain quality assurance in line with global AIRE standards.

• Act as deputy to the Site Director, ensuring continuity in their absence.

Team Leadership & Culture

• Lead and develop department heads, ensuring strong alignment and collaboration across teams.

• Facilitate regular team briefings, one-on-one meetings, and performance conversations.

• Set clear objectives and evaluate performance through defined KPIs.

• Support managers in building and executing development plans for their teams.

• Identify training needs in partnership with HR and ensure effective application on the floor.

• Foster engagement, well-being, accountability, and a culture of care.

• Lead by example: visible, hands-on, and solution-oriented.

Guest Experience & Service Recovery

• Ensure every guest enjoys a seamless, premium, and memorable AIRE experience.

• Monitor guest satisfaction metrics (e.g., NPS) and lead continuous improvement initiatives.

• Manage complex service incidents, acting as the main escalation point.

• Support department heads in training teams on service excellence.

• Guarantee service consistency and alignment with the AIRE philosophy.

Who You Are:

• 3+ years of experience leading leaders across multiple departments, with a strong focus on accountability, performance, and people development.

• Minimum 3 years of experience managing complex operations in luxury hospitality, wellness, spa, or comparable service-driven environments.

• Bachelor’s degree in Hospitality Management, Tourism, Business, or a related field.

• A natural and credible leader, with a genuine service mindset and the ability to inspire high standards and operational excellence.

• Proven experience in guest satisfaction management and service recovery, translating feedback into continuous improvement.

• Proactive and results-oriented, with a hands-on approach and a strong sense of ownership.

Why Join AIRE

• Competitive compensation package with an annual performance-based bonus.

• Permanent contract.

• A complimentary AIRE Experience to celebrate your birthday.

• Exclusive employee discounts for you, your friends, and your family.

• The opportunity to lead one of AIRE’s flagship locations and make a direct impact on service excellence, team performance, and business results.