The Role:

As a Therapist Supervisor you will coordinate and oversee the Therapists team on shift, as well as super the Therapist Manager in the daily operation to guarantee smooth operations and customer experience to company standards.

Key Responsibilities:

Daily Departmental Duties:

• Supervise up to 20 massage therapists per shift to ensure smooth service delivery.

• Lead pre-shift meetings to share updates, motivate the team, and align on daily goals.

• Manage daily therapist schedules, handle last-minute changes, and track attendance and hours using the tablet system.

• Conduct walk-throughs of treatment rooms to ensure they are clean, stocked, and ready for guests.

• Oversee service and break assignments, check time records, and ensure grooming standards are met.

• Maintain communication with other departments and document key updates and actions in the tablet.

Team Leadership:

• Provide ongoing feedback and coaching to support therapist growth and maintain service quality.

• Hold one-on-one check-ins and help resolve team conflicts when needed.

• Assist with onboarding and training for new team members to ensure they understand AIRE standards.

Stock:

• Monitor treatment room inventory and storage weekly and monthly.

• Place supply orders and coordinate deliveries to keep products available and organized.

Miscellaneous:

• Ensure compliance with health and safety protocols.

• Collaborate in recruitment processes and conduct technical tests for new candidates.

• Provide massage services to support daily operations, when needed.

• Train and onboard new therapists on massage services in alignment with AIRE treatment protocols, techniques, and service standards.

• Conduct hands-on service trainings, demonstrations, and guided practice sessions to ensure consistency in service delivery and guest experience.

• Lead refresher trainings on massage techniques and service protocols to reinforce standards, address performance gaps, and support continuous skill development.

• Observe therapist services and provide real-time feedback and coaching to maintain quality and adherence to AIRE expectations.

Who You Are:

• Massage Therapist License in the state of New York, required.

• Minimum of two (2) years experience as a Licensed Massage Therapist.

• Minimum of three (3) years experience managing large teams, within the luxury environment, required.

• Possess excellent verbal and written communication skills, required.

• Proficient in Microsoft Office 365, preferred.

• Maintain company standards of luxury, glamour, warmth, energy, and accommodation.

• Experience training massage therapists, preferred.

• Night and Weekend Availability, required.

Why You Should Join Us:

• Pay: $80,000K & $45/hour + tips (massage).

• United Healthcare Insurance: medical (major), dental, and vision.

• PTO (10 days).

• Sick days (7).

• Growth opportunities.

• Life insurance.

• 401K savings plan.

• Commuter Benefits Program.

• Complimentary Bath Experience (once a month).

• Employee Bath Experience discounts (including friends/family).

• Employee Perks Program (TicketsAtWork).

• Employee Referral Bonus Program.

• Employee discounts for Blink Fitness Gyms.

• Team spirit is our greatest asset! 💪 We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca , Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles Facility in 2027.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Tribeca Location:

In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek and Ottoman traditions.