About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 9 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened Toronto 2025 facility.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Barcelona location:

Located in a former and renovated 18th-century industrial building, next to the Born Market, you will find our largest center in Spain, AIRE Ancient Baths Barcelona.

The Role:

As the Front Desk Manager, you will be the guiding force of our Barcelona Front Desk Team, embodying AIRE's Principles of Service Excellence. Your leadership will ignite a culture of continuous improvement, nurturing the growth of your team, all while upholding our company's protocols and values. Your dedication will also ensure the seamless operation of the Front Desk Department.

Key Responsibilities:

Client experience

• Supervise and guarantee a suitable environment and atmosphere at the Front Desk, following AIRE's guidelines and style book, ensuring that all elements are in place and working properly.
• Evaluate compliance with the Front Desk Team's Protocols and Standards.
• Identify and resolve any incidents or special situations that may affect the client experience.
• Identifying areas for improvement in the client experience, making a proposal and submitting it to management, and implementing it in the area where appropriate.
• Being responsible for ensuring that clients are welcomed in the reception area, making sure that they feel supported throughout the check-in process, and answering any doubts and questions arising during the process.
• Welcoming clients during the check-out process, taking an interest in their experience, and showing genuine interest in their wellbeing, collecting feedback to pass on to Management and other departments.
• Providing clients with clear information about the possibility of upgrades, gift boxes, services and other products marketed on the Front desk.
• Demonstrating expertise in the explanation of the different treatments, duration, products, etc.
• Assigning the appropriate wristbands to each client depending on the treatment.

Management

• Provide support in the management of group and VIP bookings, guaranteeing the proper organization of each shift, and following AIRE's policies and protocols.
• Promote communication with the organization’s Contact Centre, ensuring coordination and rapport between the two.
• Ensuring that the daily briefing is carried out by the team, together with other operational departments, indicating the relevant aspects of the day: VIP clients, maintenance incidents affecting operations, groups, etc.
• Supervising the inventory of the different products in the area.
• Carrying out the sale and collection of the different products marketed in the reception area.
• Making weekly and daily reports of incidents, improvements, and events of interest and reporting them to Management.

People Management

• Train and develop the Front Desk Team.
• Provide individual feedback to the members of the team on their performance, proposing training, and other measures for development and improvement.
• Generate work dynamics in your team that promote teamwork, respect, and continuous improvement of AIRE's standards.
• Plan and supervise the work of the Front Desk Team.
• Plan and implement employee schedules.

Who you are:

• A minimum of 5 years of experience in a Front Desk role, is required.
• A minimum of 3 years in team Management.
• Academic background: Degree in Tourism, Hospitality or Business Administration
• Languages: Spanish and English are required (Catalan/French highly valued). Other languages will be a plus.

• Experience in the following sectors: Hospitality, Wellness or similar is required.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.